Etsy - FAQs

If you have not placed an order yet and would like to check the current processing time, you can find it directly in the Etsy listing. The estimated delivery date shown there is automatically calculated based on your location and our current workload and is updated regularly. Depending on the season and order volume, the processing time is typically between 4 and 10 business days. During the wedding season and periods of high demand, it may be longer. We kindly recommend reviewing the estimated delivery date in the listing before placing your order. This date will also be shown again at checkout and serves as a reliable guideline for when your order will be completed and shipped.

Yes, we offer an express option that can be selected directly at checkout. This includes both priority production and expedited shipping. The total processing and delivery time is typically around 5 business days within the EU. For orders outside the EU, please allow an additional 2–3 business days. Please note that this option is only available when our current workload allows it. During busy periods, the express option may be temporarily unavailable.

If you cannot find your order in your Etsy account, it was most likely placed as a guest order. In this case, the order is not linked to an Etsy account and will not appear under “Purchases and Reviews”. All important information can be found in your Etsy confirmation email (sender: transaction@etsy.com). If you would like to link your order to an Etsy account, open the confirmation email and click “View your order”. Then follow the steps to sign in or create an account. Please note that this only works through the link in the confirmation email (not shipping updates or message notifications) and cannot be done through the Etsy app. You can find Etsy’s official guide here: https://help.etsy.com/hc/en-us/articles/115015565027 If you cannot find the email, please check your spam or junk folder or search for “transaction@etsy.com”.

Before placing an order, the estimated delivery date is already shown at checkout. If you don’t remember it and would like to check it again, you can easily do so. Once your order has been placed, you will receive a confirmation email from Etsy. This email includes your estimated delivery date, usually provided as a time frame between two dates. You can also check your order status and estimated delivery date at any time in your Etsy account under “Purchases and reviews.” Once your order has been shipped, you will receive another email with tracking information. The tracking details are also available in your Etsy account. If you placed your order as a guest, you won’t have access to an Etsy account. In this case, all relevant information can be found in the emails sent by Etsy.

If you’ve already placed an order and only afterwards realized that the estimated delivery date is too late for you, please contact us as soon as possible. The fastest way to reach us is through your Etsy account → “Purchases and Reviews”, select your order and click on “Help with order” → “I want to message the seller about something else”. Please make sure to include the latest date by which you need your order. If there is any possibility within our schedule, we will absolutely do our best to prioritize your order and complete it in time. It is very important to us that your piece arrives when you need it, and we always try to find a solution whenever possible. At the same time, we work with a limited daily capacity, and each piece requires time and careful handwork. If our schedule for the upcoming days is already fully booked, it may unfortunately not be possible to speed up your order, and in such cases we may need to cancel it. We always try to accommodate as many requests as we can, but we also have to work within realistic limits. We hope for your understanding and truly appreciate your patience.

Please contact us as soon as possible after placing your order. To do this, go to your Etsy account → “Purchases and reviews”, find your order and select “Help with order” → “I need to change or update my order”. As long as your order has not been shipped yet, we can usually update the shipping address. However, once the order has been dispatched, changes are no longer possible. Please make sure that your shipping address is correct and complete. If a parcel is lost due to an incorrect address, we cannot be held responsible. If a package is returned to us due to an incorrect address or because it was not collected from the carrier, additional shipping costs will apply and will need to be covered by the customer.

We understand that choosing between different designs can be difficult. However, we kindly ask that you place your order thoughtfully and select only the piece you truly wish to receive. All of our accessories are made to order and handcrafted with great care. We do not hold stock or source ready-made products – each item is created individually and exclusively for you. Our designs are very delicate, especially those made with dried flowers. Multiple shipments can affect their shape, quality, and overall appearance. For this reason, returned items are not resold. We believe every customer deserves a brand-new piece, made especially for them. This is particularly important for special occasions such as weddings. As a small family business, we do not operate like mass-production brands and are not able to absorb losses from returns in the same way larger companies can. Every order is created with great attention to detail and carries real value for us. Thank you for your understanding!

Please contact us as soon as possible after placing your order if you would like to make any changes. To do this, go to your Etsy account → “Purchases and reviews”, find your order and select “Help with order” → “I need to change or update my order”. However, adding new items to an existing order is unfortunately not possible on the Etsy platform. In this case, you will need to place a new order. If you would like both orders to be shipped together, please make sure to leave a note with your new order so we can identify and link them. If your first order has not yet been shipped, we will combine both orders into one shipment and refund the additional shipping costs.

We only accept fully custom orders based on customer ideas between October and February. During our busy season from March to September, we are very limited in time and unfortunately cannot take on such requests. However, small adjustments to existing designs are often possible. For example: – Changing colors (e.g. replacing an element with one from another design) – Changing the ribbon (e.g. satin ribbon) – Changing the base (e.g. from a wreath to a headband) For minor changes, simply leave a note with your order and we will take care of it. In rare cases, if a request is very complex or not feasible, we will contact you. After placing your order, please send us clear reference images for any changes you would like, such as color examples, elements to add or remove, or your wedding color theme.

The listed sizes refer to the circumference of the crown without the ribbon. As a general guide: – 30 cm is suitable for newborns – 40 cm is suitable for toddlers – 50 cm fits most children from around 5 years old and adults Our crowns are finished with a ribbon at the back, making them adjustable for a comfortable fit. In some of our listings, you will also find the option 25 cm, which refers to a hair vine. This style is mainly used for updo hairstyles and is placed at the back of the head. Instead of a ribbon, it is secured in the hair with hair pins. Small loops at both ends allow for easy and flexible attachment. We also offer the option to have the design made on a rigid metal headband (alice band) instead of a flexible crown base. This is ideal if you prefer a more secure fit rather than a traditional tie-back crown. If this option is not available in the listing, simply leave us a note in the order comments, and we will gladly make it for you.

Flower crown / Hair crown / Hair wreath These terms essentially mean the same thing. It is a classic crown worn around the head, tied at the back with a ribbon. It is flexible and adjustable for a comfortable fit. Headband / Aliceband - It refers to a rigid metal headband that is placed on top of the head. This option is more secure and does not need to be tied. We can make any of our crowns on a headband base instead of a tie-back crown. If this option is not available in a listing, simply leave us a note in the order comments, and we will gladly make it for you.

If you cannot find a matching accessory in our shop, that’s no problem – we are happy to create one tailored to your hair piece. For boutonnieres or wrist corsages, please use the following listing: https://www.etsy.com/de-en/listing/790343826/ Simply add it to your order, and we will match everything harmoniously to your hair accessory. For a matching candle wreath, please use the following listing: https://www.etsy.com/de-en/listing/1459045073/

Dried and preserved flowers are long-lasting and, when stored properly, can keep their appearance for many months, sometimes even up to a year. However, they are sensitive to external factors such as humidity, heat, and direct sunlight. Over time, colors may fade slightly and the flowers can become more delicate and fragile. For this reason, we recommend placing your order no earlier than about two months before your event. To avoid any delays, please always check our current processing time, especially during the wedding season.

Dried and preserved flowers are real flowers that have been treated to maintain their beauty for a longer period of time. Fresh flowers may look stunning, but they are very short-lived, especially in hairstyles, where they often last only a few hours. Heat, movement, and a long wedding day can quickly cause them to wilt and lose their shape. It would be disappointing if your flowers no longer looked their best on such an important day. Dried and preserved flowers, on the other hand, keep their shape and appearance much longer. At the same time, they are delicate and should be handled with care. Please avoid pressing directly on the flowers. When placing the accessory, hold it only by the exposed wire or base and position it gently in your hair. It is possible that small petals or leaves may come loose. This is completely natural and part of the character of dried flowers. It cannot be entirely prevented and is not a sign of poor quality. You may notice a few loose pieces in the box when you receive your order or occasionally while wearing it. This does not affect the overall look of the accessory. Our designs are created with this in mind, using enough flowers and materials so that the overall appearance remains full and balanced. This natural delicacy is part of what makes dried and preserved flowers so special. They are very popular among our customers because they maintain their beauty and shape far longer than fresh flowers. Even if a few small elements come loose, the accessory will still look beautiful and cohesive, while fresh flowers often lose their freshness and begin to wilt over the course of the day. If you prefer something more durable or feel unsure about the delicate nature of dried flowers, we recommend choosing one of our designs made with artificial flowers. These are more robust, hold their shape reliably, and can be enjoyed for many years. Care instructions To keep your accessory in the best possible condition, please follow these simple guidelines: – Store in a dry place and avoid humidity – Do not expose to water or moisture – Keep away from direct sunlight, as colors may fade over time – Keep away from heat sources – Do not spray with hairspray, perfume, or other products – Do not press or crush the flowers – Handle gently and only by the base (wire or band), not the flowers  – Store in the original box when not in use – Allow the accessory to air out occasionally – Keep out of reach of children

We always strive to recreate each design as close as possible to the original sample, and in most cases you will not notice any difference. However, please keep in mind that we work with natural materials. Slight variations in color and appearance are therefore possible and are part of their unique character. In addition, colors may appear differently depending on your screen, device, and individual display settings. For this reason, we cannot guarantee an exact match between the colors shown in the images and the actual product.

Our prices reflect the true costs and the high level of craftsmanship behind each individual piece. All of our accessories are made to order and carefully handcrafted. We work with high-quality dried and preserved flowers, as well as carefully selected materials sourced from Europe. However, the price you see is not the amount we actually receive. A significant portion goes toward Etsy fees, payment processing fees, taxes, accounting, as well as packaging costs, including packaging licensing fees. In addition, there are costs for materials, tools, labor, expertise, and ongoing business expenses such as rent, staff, and insurance. As a small family business, we do not produce in bulk and do not benefit from the cost advantages of large companies. Each piece requires time, precision, experience, and a high level of craftsmanship. A closer look at how our flower crowns are made Every design begins long before it appears in our shop. We start by developing a concept and a balanced design. To achieve the perfect combination of colors, shapes, and materials, we go through multiple sampling phases. We test different flowers, order materials from various suppliers, and try many variations until the result fully meets our standards. Only once a design is finalized is it professionally photographed and prepared for listing in our shop. This step also requires time, planning, and additional costs. The actual creation of a flower crown is a detailed and time-intensive process. Each crown is made from many different, often very small and delicate flowers. These are not pre-assembled but are individually selected from our material stock. Each flower is prepared by hand, trimmed, and then carefully placed one by one. Step by step, a harmonious and natural-looking piece comes to life. Nothing is simply put together. The production time for a single crown is typically between one and three hours, depending on the design. After completion, each piece is carefully packaged and prepared for shipping. This work is not only time-consuming but also physically demanding. It is simply not possible to produce large quantities of such pieces in a single day. Working with such delicate materials requires focus, patience, and precision. At the end of the day, our hands and backs are often tired, yet we do this work with great love and dedication. At the same time, only a small portion of the final price remains with us after all costs are covered. It therefore truly affects us when our work is described as “too expensive,” as we are already operating at the limit of what is economically sustainable for us.

Packages that are not collected or accepted within the time frame specified by the shipping carrier will be returned to us. For returns within Germany, a fee of €8.90 will be charged. This fee covers the actual costs of shipping, return handling, packaging, and processing. For international returns, the costs charged by the shipping carrier will be passed on to the customer. These fees vary depending on the destination country.

Each piece is made especially for you and carefully finished to the smallest detail. We also take great care when packaging your order to ensure it arrives safely. In addition, every order is documented during the packing process so we can verify its condition before it leaves our studio. If your package still arrives with visible damage, please follow these important steps: Refuse delivery: If the package is heavily damaged, please do not accept it. Accept with reservation: If you choose to accept the package, make sure the damage is noted by the courier at the time of delivery. Document everything: Please take clear photos of the damaged packaging, the shipping label, and the contents. Contact us within 3 days of delivery if your order has arrived damaged. This allows us to file a claim with the shipping carrier in time. Please include photos of both the damaged item and the packaging. The carrier will require this documentation. Do not dispose of the packaging or the product, as this may void the claim. All shipments are insured. Once the case has been reviewed, we will arrange a replacement for you. Please note that claims reported later than 7 days after delivery can no longer be accepted.

Returns must be sent insured and with tracking (for example as a DHL parcel, not as an untracked shipment), so that a tracking number is available. We cannot accept liability for returns without proof of shipment. Lost returns cannot be refunded in such cases. Items must be returned in their original condition and original packaging to ensure they arrive safely. You have the legal right to cancel your order within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party named by you (who is not the carrier), received the goods. The right of withdrawal does not apply to items that are custom-made or personalized. It also does not apply to goods that are not suitable for return due to health protection or hygiene reasons. We do not provide return labels. As a small business, we are unable to cover return shipping costs. Returns must not be sent to the sender address shown on the shipping label. Please contact us in advance to receive the correct return address, or refer to our cancellation policy. Returns from outside the European Union cannot be accepted.